Dear Resident
The District Council has a Corporate Plan for 2024 to 2028, informed by the views of residents gathered in our previous Residents’ Survey in 2023.
We have now commissioned Marketing Means, an independent research agency, to undertake a new survey of residents’ satisfaction and views on services provided by the council, which will provide evidence to allow the council to deliver any improvements required and adjust resources.
We respect your trust and privacy. We will securely store any personal data/information and will never sell it or share it with any third parties.
Information collected in this survey will be processed by Marketing Means and will only be viewed at an anonymous level by members or employees of the Council whose roles include customer satisfaction and performance monitoring.
We will not receive any data that would allow you to be identified unless you have given your consent for this in the questionnaire. You have the right to view, edit, or have your data removed.
Data/Information gathered from the surveys will be used to monitor and plan services.
By taking part in this survey, you agree that we will process your data in line with our Data Protection Policy and procedures
If you have any questions or concerns about this survey please contact Marketing Means on freephone 0800 849 4019 who will be happy to help you.
We would be very grateful if you could spare the time to take part in this survey. Your participation is greatly appreciated.
Yours sincerely
Steve Capes
Director of Place & Economy
Derbyshire Dales District Council