Bin collections are changing

IMPORTANT REMINDER

Bin day changes for nine in every ten Derbyshire Dales households start from week commencing 18 September 2023.

DDDC posted leaflets to every home in the district informing you which day your bins will be collected from 18 September onwards. These should have all landed by the end of last week.

If you haven’t yet received that leaflet please email your full postal address to waste@derbyshiredales.gov.uk and we’ll get back to you.

Please note that the online “when is my collection” calendar – and the online annual calendar – won’t necessarily be accurate until the new rounds start on Monday 18 September, so don’t rely on the online information at this stage.

As reported previously, some households initially received an incorrect day change leaflet from Serco, who have apologised for the database error. Updated leaflets should be arriving in the first class post from today.

If you receive an updated leaflet (these are clearly marked “updated”) by the end of this week that is the correct information. If you don’t receive a new leaflet, the original leaflet you received is correct.

Serco are making the changes to make rounds more efficient and environmentally friendly. The changes will cut the distances our bin trucks travel – reducing the carbon footprint – and factor in recent new homes in the area.

The BIG MESSAGE is please read both side of your leaflet carefully. It contains important information.

See our FAQs for more information but some key facts are:

* Don’t yet use the online “when is my collection” service or online annual calendar to check your new collection day. The online information cannot be relied on until the new rounds start on 18 September.

* If the leaflet you have received states your new bin day is the same as your old one, don’t assume it’s wrong.

* DO check if the sequencing of your collections is due to change, meaning you may get two consecutive recycling or household waste weeks (even if your collection day is staying the same, the sequencing of collections could be changing).

* If the changes mean your household waste collections are now more than 14 days apart you can leave out up to 2 additional black bags of household waste.

* If the changes mean your recycling collections are now more than 14 days apart we will take excess recycling in the usual way. Make sure the excess is presented in easily identifiable clear bags or transparent containers and please separate any excess card, paper and magazines from other excess recycling.

* If your garden waste collection is going to be delayed by more than 14 days, including weekends, we will be providing you with an extra garden waste collection between 18 and 22 September. Please read your leaflet carefully as it will tell you when your additional collection takes place.

Issued by Derbyshire Dales District Council